If a service user meets the NHS eligibility criteria, they can be referred into the wheelchair service by a qualified health professional.
In some wheelchair services, service users can self-refer.
All existing service users can re-refer.
A wheelchair assessment establishes clinical need.
The assessment will take place either at one of our state-of-the-art service centres, or another appropriate location; i.e. home, work, school or a health care setting.
Wheelchairs are either handed over at clinic, home or other appropriate location.
A wheelchair passport provides a service user with the key facts about their wheelchair.
Handover includes driving training, and correct and safe use of the wheelchair.
It's easy to request a repair either by phone or online.
A repair can be requested 24 hours a day, 365 days a year.
A service user can request a review at any time.
Alternatively, a pre-agreed review will be carried out by the wheelchair service to make sure that the wheelchair still meets their clinical need.
Wheelchairs that are no longer required can be collected free of charge.
Contact your local wheelchair service to arrange a collection.
All collected wheelchairs are reviewed and, wherever possible, can be refurbished to an as-new condition.
This saves vital NHS funds compared to buying a new wheelchair.
Once safely refurbished, wheelchairs can be issued to those who need them the most.
In this way, wheelchairs can be issued from stock, without waiting for a delivery from a supplier.