Contract servicing

Equipment safety

We understand the value of safety to our clients, partners and stakeholders.  We’ve been servicing and maintaining wheelchairs and care equipment for over 35 years and many of our clients have been with us for much of this time.  We have the best tools in the trade to help service and maintain equipment to the highest standard and are proud to have achieved ISO9001 Accredited Certification.

Our clients include care homes, hospitals, hospices and special educational need schools.  We’ve helped to reduce costs and increase admin efficiency.

Our people are here to help and have the knowledge and capability to respond quickly.  Our national team is there for you with advice and support to keep your equipment in great working order and compliant with national legal and statutory regulations and guidance.

A little about us

We, like you, place a high focus on customer care, whether that is a service user, patient or client.

We have fabulous members of staff who are truly dedicated to providing high-quality and effective services.  We drive our ethos and passion throughout our organisation to create lifetime customers.  We treat everybody with care and respect.  We are genuinely here to provide the very best service we can for our clients.

We’re a trusted provider to the NHS, providing services to 18 Clinical Commissioning Groups throughout the UK.  We’ve helped to save the NHS money through integration and high recycling rates.  We’re able to provide higher volumes of activity for the same budget, whilst maintaining the highest quality.

We’re proud to have been providing servicing of care equipment not only to the NHS, but also to care homes, hospices and schools.  With a combine, all-inclusive service contract, you’ll get better rates and reduced admin – a great way to reduce costs.

What we offer

Risk assessments

To protect everyone, we will perform regular assessments of your equipment and put a service contract in place to maintain or repair your equipment so that you can focus on doing what you do best – caring for your clients/patients.

Regular servicing and maintenance – why is it important?

Regular servicing of equipment must be undertaken, not only to keep yourself and your clients safe, but also to stay compliant with legal and statutory regulations and guidance, such as:

  • PUWER – Provision and Use of Work Equipment
  • LOLER – Lifting Operations and Lifting Equipment Regulations 1998
  • TMV – Thermostatic mixing valves
  • WRAS – Water Regulations Advisory Scheme

CQC Fundamental Standards

We’ll help you to demonstrate and meet the demands of the CQC’s Fundamental Standards on safety, which all care providers must comply with.

HSE Guidance

Use of equipment is covered by the HSE guidance, HSG220 Health and Safety in Care Homes, which stresses the need for regular maintenance and inspection.

The paper clarifies the role of the Medicines and Healthcare Products Regulatory Agency (MHRA) in the safety of medical devices, and includes useful guidance on:

  • electrical safety, both fixed electrical installations and portable electrical equipment
  • the safe use of stair lifts and lift platforms

Lifting Operations and Lifting Equipment Regulations 1998 (LOLER)

These regulations state that if you own, operate or have control over lifting equipment, such as hoists and accessories, you need to service and inspect the equipment every six months.  With a service contract, we will schedule these in and our software will automatically send you a message when your next service is due.

In most cases, lifting equipment is also work equipment, so the Provision and Use of Work Equipment Regulations (PUWER) will also apply.

PUWER – Provision and Use of Work Equipment

These regulations state that work equipment that you own, operate or have control over is:

  • suitable for the intended use
  • safe for use, maintained in a safe condition and inspected to ensure it is correctly installed and does not subsequently deteriorate
  • used only by people who have received adequate information, instruction and training
  • accompanied by suitable health and safety measures, such as protective devices and controls. These will normally include guarding, emergency stop devices, adequate means of isolation from sources of energy, clearly visible markings and warning devices
  • used in accordance with specific requirements, for mobile work equipment and power presses

WRAS – Water Regulations Advisory Scheme

The Water Regulations Advisory Scheme (WRAS) is a conformance mark that demonstrates that an item complies with high standards set out by Water Supply (Water Fittings) Regulations.  These regulations are for the design, installation, operation and maintenance of plumbing systems, water fittings and water-using appliances. They have a specific purpose to prevent misuse, waste, undue consumption or erroneous measurement of water and, most importantly, to prevent contamination of drinking water.

TMV – Thermostatic Mixing Valves

A thermostatic mixing valve (TMV) is a valve that blends hot water with cold water to ensure constant, safe water outlet temperatures.  The storage of water at high temperature removes one possible breeding ground for Legionella.  We will carry out an assessment to identify the risks in your water system and any associated equipment, and establish any possible exposure to Legionella risks.

Specialist healthcare equipment maintenance

We support the continuous safety and longevity of your equipment through regular servicing and planned preventative maintenance of equipment.  Not only does this minimise the risk of interruption to your services, fewer emergency call outs ensure you get more for your budget.

Types of equipment

  • Mobile hoists
  • CTH
  • Stand aids
  • Plinths and trolleys
  • Slings
  • Beds
  • Mattress and cushions
  • Baths
  • Bath lifts
  • Wheelchairs
  • Riser recline chairs
  • Shower chairs   
  • Scales and weighing devices 

Asset management and reporting

With a service contract, we will also provide asset management and reporting.  You can contact our professional team at any time to see what tasks are outstanding or to schedule a repair.

You will receive an annual audit and report to help you to develop budget forecasts.  You will see at a glance if any equipment needs to be replaced, helping you to achieve cost efficiencies.


We offer a 24-hour service, 365 days a year.  Our service contract will cater for your exact requirements.  Contact us today to discuss how we can help you to save money whilst maintaining the highest quality of care.